Go-MMT Platform Listing Policy
& MIB-2 T&Cs
Version: v.1
Effective Date: December 29, 2022
Definitions: In these listing terms and conditions:
“Hotel” shall refer to any individual hotel
property located in India. Such Hotel may be represented by the owner, or any
other person duly authorized by the owner.
“Go-MMT” shall refer collectively to MakeMyTrip
(India) Private Limited, a company registered under the Companies Act, 1956,
with its principal office at 19th Floor, Building No. 5, DLF Cyber City,
Gurgaon, 122002 including its successors and assigns thereof; and Ibibo Group Private Limited, a company registered
under the Companies Act, 1956, with its principal office at 19th Floor,
Building No. 5, DLF Cyber City, Gurgaon, 122002 including its successors and
assignees thereof.
Scope and Applicability:
This document contains the terms and conditions,
subject to which, a Hotel may list on the Go-MMT platform. The contents of this
policy may be updated by Go-MMT from time to time. Such updates shall be
applicable from the date such updated policy is made available on the
Platform. The policy forms part and parcel of, and is to be read
along with the Listing Agreement executed between the hotel partner and Go-MMT.
In the event of any conflict between this policy and the terms and conditions
of the Listing Agreement, the terms and conditions of the policy shall prevail.
Platform:
Any hotel may list itself on the Go-MMT platform
at https://in.goibibo.com/accounts/login/?next=/ .
Eligibility:
In addition to the criteria mentioned in the
Listing Agreement, and the Platform, a hotel must submit the following
documents to be listed on the Go-MMT Platform: Account Number, Pan Card,
Aadhar Number, GST Certificate and Address Proof.
The list of such documents may be subject to
change and shall be periodically updated on the platform. Go-MMT may, at its
discretion, verify any of the documents and other details submitted by the
hotel.
Where a Hotel has been previously listed on the
platform as part of a hotel chain, franchise or group and seeks relisting as an
individual Hotel, Go-MMT reserves the right, but is under no obligation, to
seek a no-objection certificate from the relevant chain, franchise or group
prior to listing such Hotel.
Go-MMT may seek additional documents,
representations, warranties and/or may refuse listing where Go-MMT is of the
reasonable belief that:
- Such
listing may adversely affect the safety and security of its customers or may
adversely impact customer experience of Go-MMT customers; or,
- Such
listing is contrary to applicable law; or,
- Such
listing is fraudulent, malicious, mala fide or is associated with any person or
property that has been previously backlisted by Go-MMT.
Listing Agreement:
A hotel must agree to the terms and conditions
of the listing agreement, as updated from time to time, in order to proceed
with listing. The listing agreement shall be made available on the Go-MMTs
hotel supply Platform. Such listing agreement may be executed between Go-MMT
and the hotel electronically.
Any grievance in respect of any of the clauses
of the listing agreement may be raised at legal@go-mmt.com.
It is clarified, and the platform shall
communicate to each hotel listed on the platform on the Effective Date of this
policy at least once, that any obligation on a hotel under the listing
agreement to maintain price and room availability parity obligations with
respect to other OTAs is waived until further communication, subject to the
outcome of Go-MMT’s appeal.
Listing fee: The current listing fee for hotels
executing the standard listing agreement is around 20%. Any change in the
listing fee and its validity would be updated on the platform. The final
listing fee is also subject to the voluntary promotions, offers, schemes etc.
that Go-MMT may offer hotels from time to time.
Hotel Chains, Franchises, Aggregators, etc.
Hotel chains, franchises, aggregators etc.
differ greatly. Consequently, the marketing, listing and promotional
requirements differ from those of individual Hotels and they have the ability
to drive greater efficiencies for Go-MMT as well as Go-MMT’s customers.
Accordingly, the universal application of the listing agreement and these
listing terms may not be appropriate for such hotel chains, groups and
franchises. Accordingly, Hotel chains, Franchises, Aggregators, etc. may,
subject to mutual agreement with Go-MMT, have a commercially negotiated
agreement with Go-MMT. It is expressly clarified that the non-execution of a
commercially negotiated agreement does not prevent access to the Go-MMT
platform in any manner.
Go-MMT shall make reasonable commercial efforts
to reach a mutually negotiated agreement with any Hotel Chain, group and/or
franchise that expresses a desire to execute such a chain
hotels listing agreement, may reach out to Go-MMT at legal@go-mmt.com. Each such
agreement shall be negotiated on a case-to-case basis provided that no such
agreement shall, in any manner, restrict the listing of any other Hotel, Chain,
Franchise, Aggregator, etc.
Listing Fee: The listing fee will for such negotiated
agreements is based on a variety of criteria including value of the brand,
occupancy rates, properties associated with the Hotel Chain along
with tenure, user demand, marketing spends, location, pricing, promotions,
amenities, available alternate properties in the given pricing and amenities
segment, quality experience, average customer rating, number of
customer reviews, number of customer ratings, availability and effectiveness of
customer relationship staff, period of association with Go-MMT etc.
Compliance with Applicable Laws:
In addition to the obligations under the Listing
Agreement, where required by applicable law, any authority, or where determined
appropriate by Go-MMT for any other reason, Go-MMT may request hotel to submit
any documents evidencing hotel’s compliance with applicable laws and
regulations.
Conflict:
In the event of any
conflict between these listing terms and conditions, and the requirements of
any applicable, law, regulation, license, authority or order, the terms of such
applicable law, regulation, license, authority or order shall prevail.
Grievance:
Any grievance in respect of these listing terms
and conditions, their application, or their contents may be raised with legal@go-mmt.com.
MIB-
2
Terms
and Conditions
Effective Date- 08 August 2024
1. Participation in this program is voluntary.
2. The aim of this program is to help increase sales of hotel
partner on MMT Platforms, and to assist MMT customers with increased
availability of room nights of the hotel partner on MMT and better customer
experience. It is also important for the hotel partner to provide sufficient
inventory on MMT Platforms, in a mutually agreeable manner, to enable
utilization of advance amounts paid to the hotel partner.
3. Hotel and MMT will agree in writing (email sufficient) to:
a. The monetary advances to be made by MMT to the hotel
partner; and,
b. The room nights made available by hotel partner on MMT for
potential customers.
4. Nothing contained herein shall be construed to mean that the
advances are payment for the room nights listed by hotel partner on MMT
Platform. Advances shall be adjusted against confirmed customer bookings made
by customers through MMT and nothing shall be payable in respect of any unsold
room nights that may be listed on MMT Platforms.
5. Nothing contained herein shall be construed to imply that
the hotel partner must exclusively provide rooms/inventory only to MMT to the
exclusion of any OTA competitor of MMT.
6. At the discretion of the hotel partner: (a) any room night
listed on MMT may be withdrawn if it is not booked by customers on MMT
Platforms on or before a mutually agreed time period prior to check in
date/time; and, (b) hotel partner may withdraw room nights made available on
MMT on or before such time period upon notice to MMT.
7. The advance paid by MMT shall be set off against any amounts
payable by MMT to hotel partner.